Premium Services Group
Roofing
Repairs, replacements and new roofs, residential and commercial. A leak is worth looking at before it becomes a structural problem, so call rather than wait if water is already coming in.
A roof is a system, not a layer
People talk about a roof as though it were the shingles. The shingles are the part you can see and the part that gets quoted, and they are not usually the part that fails first.
Underneath them is a deck, which is only as good as the framing it sits on and the ventilation that keeps it dry. Around every opening — chimneys, vents, skylights, the point where a lower roof runs into a wall — is flashing, and flashing is where most leaks actually start. At the eave there is an edge detail and, on new work here, an ice barrier. Above the insulation there has to be moving air.
When a roof is priced as shingles alone, the rest of that list is either included quietly or not included at all. Which of those it is becomes clear later, which is why it is worth asking earlier.
Most leaks start at a flashing, not in the middle of a field of shingles.
What a roof here has to survive
- Freeze and thaw
- Snow melts from underneath where a warm attic leaks heat, runs to the cold eave, and refreezes. Water then backs up the slope, which is not a direction roofing is built to handle.
- Wind off open water
- Exposed coastal sites carry higher design wind speeds than an inland street, and that changes fastening patterns and what an assembly has to be rated for.
- Salt
- Near the shore it never stops. It decides which metals last in fasteners, flashings and drip edge, and which ones stain a roof within a season.
- Heat and movement
- Everything on a roof expands and contracts every day of its life. Joints and laps are detailed to allow for that, or they open.
- Whatever is underneath
- A deck that has been wet for years does not hold a nail. That is found when the old roof comes off, not before, which is why how it gets handled belongs in the paperwork in advance.
- Ventilation
- Intake at the eave, exhaust at the ridge, and a clear path between them. Insulation stuffed into that path is one of the most common reasons a roof ages early.
How a roofing job runs
Look
Someone gets up there, and into the attic. A roof diagnosed from the driveway is a guess, and the attic is where the evidence of a ventilation or heat problem actually is.
Scope and price in writing
What is being removed, what is going back, which flashings are being replaced rather than reused, how rotten deck is handled, and what is not included. Agreed before anything starts.
Permit
Roofing is permitted at the town, and what a given job needs depends on the town and the scope. That is confirmed before work rather than discovered during it.
Strip, and look again
The deck is only visible once the old roof is off. Anything found gets shown to you, with what it changes in time and cost, before it is covered back up.
Dry in, then finish
Underlayment, ice barrier at the eaves, flashings, then the roof itself. The order is not decoration; it is what makes the assembly shed water.
Walk it
Grounds cleaned, magnet run, and a walk round with a written list of anything that is not right before the job is called done.
What to ask before you sign anything
These are the questions worth putting to every bidder, in the same words, and comparing the answers as carefully as you compare the numbers.
- The registration number
- Rhode Island requires contractors to be registered with the state board, and a town will not issue a permit without it. Ask for the number — here or anywhere — and look it up yourself before money moves.
- The certificate of insurance
- Ask for it to come from the agent directly, with your name on it as certificate holder, and check the dates. A photocopy handed over on site is not the same document.
- Rotten deck
- Ask how it is handled and how it is charged before it is found, not after. It is the single most common addition to a roofing job.
- Which flashings are new
- Reusing old step flashing at a wall or a chimney is cheaper and it is where the next leak comes from. Ask which are being replaced, by name.
- Debris, and the yard
- Disposal belongs in the written scope. If a bid never mentions it, ask where it went.
- The two warranties
- There are usually two and they are not the same thing: the manufacturer's on the material, and the contractor's own on the workmanship. Ask how long each runs and what voids it, and get both in writing before you sign.
The four questions people actually ask
- Why do I get ice dams and icicles every winter?New gutters rarely fix it, because the gutters are not what is causing it.
- It's an insurance claim — can you work with that?The adjuster's scope and the contractor's scope rarely match, and that is normal.
- We're near the water — what changes?Exposure changes the specification, not just the price. Say it on the first call.
- Do you do siding and windows?Water does not respect the boundary between a roof, a wall and a window.
Also asked
Something is damaged and I need it looked at soon.
Call (401) 405-8407 rather than using the guided intake. Urgent damage is worth a phone call, because water and structural problems get more expensive every day they wait.
Water is coming in right now.
Call (401) 405-8407 now. If anyone is in danger, or there is a smell of gas or water anywhere near electrics, call emergency services first and the office second. A message cannot get anyone to you; a phone call can.
Can work happen here in the winter?
Interior work runs all winter. Exterior work depends on what it is: concrete has a real temperature floor and will not cure properly over frozen ground, and roofing can be done in the cold with materials rated for it but goes slower and takes more hours. Winter is often the best time to plan, draw and permit a spring job, so the work starts when the weather turns instead of joining a queue.
Do you work on commercial buildings or only homes?
Both. Commercial and residential, from single-unit work to larger properties.
Do you take small jobs, or only whole projects?
Ask. Some smaller jobs fit the schedule easily and some do not, and the office will tell you straight rather than take work it cannot do well. If it is not a fit, you will hear that on the first call.
Can you look at a quote I already have?
Yes, including work another contractor started and left unfinished. Bring what you have to the call and you will get a straight read on it.
Do you guarantee your work?
Get it in writing before you sign, and be specific about which guarantee you mean. On the building side there are usually two, and they are not the same thing: the manufacturer's warranty on the material, and the contractor's own warranty on the workmanship — ask how long each runs and what voids it. On the accounting side the question to ask is what happens if a return has to be corrected, and who carries the cost of fixing it. The office puts its own terms to you on (401) 405-8407.
How soon could you start?
It depends on the work and on what is already booked, and nobody here is going to invent a date to keep you on the phone. Ask on the call and you get a real one, along with what would have to happen first — a site visit, a permit, a decision from you.
Name the town and say what the roof is doing.
The office answers within one business day.
